MINT Market Returns, Cancellations or Exchanges  

We hope that you’ll love your new MINT Market purchase but on the off chance that you would like to return, cancel or exchange you have 14 days for most of our products.  

You will need to notify the Seller directly and once confirmed you then have another 7 days to send the product back. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately as our products are beautifully unique, some items are non-cancelable and non-refundable:

• Anything that’s made to your specific requirements  (i.e. is personalised or can’t be resold by the Seller as made to the customer’s specifications)
• Perishable products (like food or flowers)
• Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
• Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masks
• Gift Cards cannot be returned, refunded or exchanged for cash or transferred for value
  
  

To avoid disappointment, please check with the Seller, whether an item is cancelable or non-cancelable before ordering.  

How to return your order to the Seller?

Once you have contacted the Seller and they have confirmed you can return your product, please package the item up and send it to the address they provide you with using a signed-for delivery service and keep your proof of postage. Please note that you will have to pay for the return shipping cost and it is your responsibility for returning the product. The seller should process your refund directly to your payment card, in no more than 7 days after the product is received. 

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Seller and agreed that doing so won’t affect any refund you may be entitled to.

All MINT Market Sellers have agreed with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us by emailing us at info@mintmarket.me